Our Services
What we offer
Restaurant Secret shopping
You’ve seen the copy and paste shopper experiences, maybe even invested in some, and they just don’t get it. You need an actual hospitality expert to weigh in on the full guest experience and we are here to deliver.
Our thorough assessment evaluates from the first impression to the final farewell. After a meal at your establishment expect to receive a full report + an optional follow up call to discuss more in detail.
This service best caters to locally owned, experience driven culinary locations. Sorry chains, we’re here for the small businesses doing big things.
Hotel Experience Audit
You’ve slaved over your systems and your staff. Most of your guests are happy and you know you could continue to coast. But in a world of excellence you need an outsiders look at how your best can become the best.
Our customized assessments evaluate key areas of guest experience and give specific feedback on each one. From atmosphere to acknowledgment to ease of functions, we share a look at your establishment you would never get to see otherwise.
This service best caters to boutique hotels and experience driven properties.
Event Venue Review
Event spaces are one-of-a-kind. Full of potential, but also full of risk.
We do a full walkthrough of your space with you to share industry insights from both a guest and vendor perspective. After our conversation you’ll receive a full write-up of our recommendations and feedback.
This service best caters to newer venues or those looking to remodel and aren't sure which direction to go.
